INSIGHT

  • Big Data Analytics – Understand consumers better, so you can sell more, and acquire more of them.
  • Consumer Research – Understand consumers’ behaviour, and future intentions.

TARGET

  • Predictive Modelling – Identify prospects more likely to buy, and which customers will buy more.
  • Lead Generation – Identify when and where consumers intend to book and travel.

DELIVER

  • Customer Journey – Apply best practice to deliver the best experience, and more sales.
  • CRM Technology – Apply best-fit system to deliver personalised customer programmes.

MEASURE

  • Customer Satisfaction Questionnaires (CSQ) – Measure customer satisfaction throughout the customer journey.
  • Service-Profit Chain – Measure relationships between profitability, customer loyalty, and employee satisfaction.

Contact Spike

4 Wedgwood Mews
12-13 Greek Street
London
W1D 4BA

Jon Walton
jon.walton@spikemarketing.co.uk
T. 07877 714 344

Roy Barker
roy.barker@spikemarketing.co.uk
T. 07540 451 553